Frequently Asked Questions

How do I open an account?

In the first instance we will require full company details and anticipated level of ordering. We do have a minimum order value and will need to do a full credit check on your company. All first orders are done on a pro-forma basis. Please request a trade account or contact us to discuss your individual requirements.

How can I place an order?

There are 4 main ways to order:

• Through our online ordering system on this web site.
• By Email – info@hbsupplies.co.uk
• By Phone – call +44 (0)29 2036 3693
• By Fax – send your order to +44 (0)29 2036 3694

What other products do we carry?

We offer all popular fine french fragrance and premium skincare brands (namely Clarins, Clinique and Lancome). We also stock a range of gift sets, miniature fragrances, as well as some cosmetics. Please contact our sales department for more information.

How long will my order take?

We can normally turn orders around within 48 hours. We use a variety of couriers who offer guaranteed next day delivery to anywhere in the UK. For orders outside the UK please contact us for delivery times and minimum order values. More delivery information.

How do I know your products are genuine?

All our product offerings are guaranteed by us to be the genuine article. We have been trading for over 20 years and have some very high profile customers (including grocery chains and large retail multiples), which is testament to our reliability and credibility. We source all our goods either from the manufacturer or from reputable suppliers that we know and trust.

Do you supply samples?

Because we purchase our stock from our suppliers at the very best prices we are not in a position to offer free samples. However, we do carry a range of miniature fragrances and testers which can be purchased at excellent prices which may suit your needs.

How do I receive a Price List?

Once you have opened an account with us, we can send stock listings to your email address on a daily, weekly or monthly basis. Listening to our customers needs has told us that regular, accurate information is paramount and we update our list every day at 9am. Please contact us to open an account (or apply online now) and receive the list as often as you require. Read more about price lists.

What payment methods do you accept?

We accept the following methods of payment:

• Payment in cash at designated Bank
• Internet Transfer
• Card Payment (There is a 2.5% finance charge applicable on credit cards. Debit cards are not subject to this charge)
• Cheques made payable to H&B Supplies Ltd (please note these can take up to 7 working days to clear and if the order is pro-forma the goods cannot be released until such time)